Patron Health & Safety Information

It is our commitment to ensure your safety, as well as the safety of our staff, artists and vendors. We want to cultivate a safe environment that results in an enjoyable experience for everyone. With this in mind, we have implemented additional policies and procedures for events at the Civic Center Music Hall and Hudiburg Chevrolet Performing Arts Center. 

Read more about our safety promise and ticket assurance below, and check out our upcoming events and live streams!

our safety promise

For everyone's health and wellbeing, event spaces will be sanitized before each event. In addition, frequently touched surfaces including, but not limited to, entrance/exit doors, restroom areas, handrails and elevator buttons will be sanitized during events. We've also increased the number of hand sanitizer stations available in the venues, and as always, we encourage frequent hand washing whenever possible.

Additionally, we are implementing:

• Masks are required for certain events at the Civic Center Music Hall. Review the table below for your specific event information. 
• Patrons must be fully vaccinated for certain events in accordance with the table below. "Fully vaccinated" means your performance is at least 14 days after your final vaccine dose. To enter the theatre, please bring a photo ID and proof of vaccination, either your physical vaccination card, a picture of your vaccination card, or a digital vaccination record.
  Guests under age 12 or those who need a reasonable accommodation for medical reasons or due to a sincerely held religious belief must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
• We're making modifications to our HVAC system including MERV-13 filtration, increased outside air intake and disinfection of airflow.
• To reduce the person to person contact, all events utilize mobile ticketing only. You can learn more about mobile ticketing by visiting our mobile ticketing guide.

Health and safety measures for events not listed will be determined at a later date.

do your part

Since we're all in this together, we need your help in ensuring the theatre is safe and enjoyable for everyone. Please do not attend any performance if you or someone close to you is exhibiting symptoms of COVID-19 or have tested positive in the past 14 days or have been in close contact with someone who has.

Our goal for all Civic Center Music Hall and Hudiburg Chevrolet Performing Arts Center events is to provide you with peace of mind and purchasing confidence.

Our ticket commitment to you

If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s).

If your event is canceled for any reason, including local and state government restrictions, we will exhaust every option possible, including show-to-show exchanges, account credit to be used for future show purchases or refunds upon request.

Your health is vital - if you are in a high-risk group or if you have been ill with a high temperature at any time in the two weeks prior to your performance, just let us know prior to your event, and we will be happy to welcome you back when you are feeling better. Until then, we will work with you to exchange your tickets or credit your account for a future performance or show.

The above assurance applies only to the account holder who purchased directly from the Civic Center Music Hall. Tickets purchased from resellers are not covered. Additionally, refunds cannot be offered if we have not been notified prior to the event.

We continually monitor the situation and in an effort to follow the most up to date recommendations from health officials, we will update this policy as new information is presented.

Should you have any questions or concerns about our COVID-19 policies, please click here to contact us.

Updated 3/29/22
Health & Safety Protocols subject to change without notice.