FAQs

Visit one of our resident companies websites. You can also call the Box Office at (405) 297-2264 for more information.

For certain performances, we offer an opportunity to purchase tickets prior to the general public on sale. In order to be eligible for these opportunities, create an account with us.

We do not offer a wait list for any performances.

There is plenty of street-level parking available for any performance at the Civic Center.

Accessible seating is available in all theatres for patrons not able to transfer out of a wheelchair or who have other seating needs. These locations are on a first-come, first-served basis. Please let your box office representative know if you have accessible seating needs.

A sign language interpreter can be made available upon the patron's request. Please let a box office representative know if you need an interpreter at your performance. We cannot guarantee an interpreter, but will strive to meet your request.

Presenting groups reserve the right to use dynamic pricing, which makes ticket prices subject to change without notice.

Dynamic pricing is variable pricing based on timing or other factors. Prices are subject to change without notice at any time. No refunds or exchanges can be given.

If you selected print at home or mobile as the delivery method for your tickets, you will receive two emails. You'll receive a confirmation of your purchase and an email with a link to your tickets. If you haven't received your ticket link email, check your spam or junk folder.

If you've checked there and still didn't receive your tickets, call the box office at (405) 297-2264 to have your tickets resent or stop by the box office when you arrive for the event and we'll print you off a set of tickets.  

The Box Office is open Monday-Friday 10:00 a.m. - 5:00 p.m. Administrative business hours are Monday-Friday, 8:00 a.m.- 5:00 p.m.

The Civic Center is located in downtown Oklahoma City, off of Walker Avenue. Our address is 201 N Walker Ave, Oklahoma City, OK 73102. Visit our Directions & Parking page to plan your trip downtown.

The Rose State College Hudiburg Chevrolet Center is located in Midwest City, on the campus of Rose State College. The physical address for the Hudiburg Chevrolet Center is 6000 Prosper Road, Midwest City, OK 73110.

Your comfort is our utmost concern. While the Civic Center does not have a formal dress code policy, we are happy to provide the following guidelines:

For Matinee performances or performances in the smaller theatres, we recommend casual slacks, polos or golf-style shirts for gentlemen, and causal dresses or slacks for ladies.

For evening performances in the Thelma Gaylord Theatre, we recommend formal business attire for gentlemen, and dresses, dress slacks or business suits for ladies.

The Civic Center, as a rental facility, is not in a position to contact or interfere with artist or artist management regarding autographs or special meet and greet requests. From time to time, artist management will arrange these opportunities, and if available, the Civic Center will include that as part of standard event information.

Age restrictions are at the sole discretion of the resident company or promoter. Each individual, regardless of age, must have a ticket. This includes any infants or young children that may sit in a lap.

Ticketing for infants may vary for specific children and family performances. Booster seats are available at Guest Relations on a first-come, first-served basis. If you choose to bring an infant to the show, please be respectful of other patrons. If your child is disrupting the performance, you may be asked to step into the lobby. 

From time to time, the performance group may restrict the age at which children can attend or provide ratings based on show content. Ask your box office representative if there is an age restriction or rating for a particular show or event. In the event of an age recommendation, it's at the discretion of the parent or guardian if a show is appropriate for their child. Refunds cannot be issued.

The Civic Center does not allow outside food and beverage. However, we have cafe and concessions amenities to satisfy your needs. Food is not allowed in any of the performance spaces. Bottled drinks sold at the concessions stands are allowed. Alcohol beverages are allowed for select performances, please check with Civic Center staff to determine if your performance has a restriction.

The use of photographic or sound recording devices, including film and digital cameras, digital video recorders, cell phones, and/or other visual or audio recording devices is a violation of copyright law and is strictly prohibited. Patrons using these devices during a performance may be asked to leave the theatre. No refunds will be issued. In certain instances, patrons may be asked to delete photographs.

In addition, light and noise disturbances can hinder the enjoyment of any performance. Out of the consideration and safety for performers and fellow patrons, use of cell phones is strictly forbidden during all Civic Center shows. This includes the use of phones for texting or photographic purposes. Individuals caught using their cell phones may be asked to leave the theatre.

The run-time on an event typically depends on the type of performance. As a general guideline you can anticipate anywhere from 1 1/2 to 3 hours.

We strongly recommend all patrons arrive in their seats 10 to 15 minutes before curtain time. Production companies reserve the right to restrict access to the seating areas after the show begins. Patrons arriving past show time may be asked to wait in the lobby for a pre-determined period of time until granted entry into the theatre without disturbing other patrons and performers. The hold is at the sole discretion of the resident company or promoter and varies on a show-by-show basis.

The Civic Center does not have any legal authority to offer refunds or exchanges, except in the event of an artist-cancellation. This includes weather-related incidents.

The carry and use of fire arms of any kind is strictly prohibited in any city building, including the Civic Center Music Hall. This includes all conceal-carry and open-carry weapons.

Should significant or threatening weather occur during a performance, patrons will be instructed by Civic Center staff to take necessary precautions.

In the event of significant weather prior to show time, only the resident group or promoter can cancel a show. The Civic Center does not have legal authority to cancel any show due to weather, and is unable to offer or extend any refunds or exchanges for tickets purchased. If inclement weather occurs, including snow and ice storms, please check the main page of this website, or monitor local media updates for announcements on cancellations or postponements, should one occur.

The Civic Center is a smoke-free facility. As of January 22, 2016, all areas around the Civic Center, including the front plaza, side stairways, and Bicentennial Park are smoke-free, per City Ordinance No. 25-294, which prohibits smoking on City property. Smoking will be permitted only on the perimeter sidewalk areas along Couch and Colcord Drives and Walker Avenue. Cigarette receptacles are located along these sidewalk areas.

A hearing loop is a copper wire installed in the floor that magnetically transmits sound directly into a hearing aid or cochlear implant via the telecoil (t-coil).  We also use smaller, table-top level hearing loops at the box office and concession stand locations. 

Visit your audiologist to make sure the t-coil in your hearing aid or cochlear implant is activated. Once activated, you don't have to do anything! Simply walk into the theatre, find your seats and enjoy the experience.