FAQsWhen is T.H.E. Box Office open?
T.H.E. Box Office is open Monday-Friday 9:00 a.m. - 5:00 p.m., and two hours prior to every show starting time.
What should I wear to a Civic Center event?
While the Civic Center does not have a formal dress code policy, we are happy to provide the following guidelines:
Main Hall Shows / Evening:
Gentlemen: Business attire (suit & tie, dress slacks, button-down shirt, sportcoat)
Ladies: Dresses or business suits, dress slacks
Main Hall Shows / Matinees:
Gentlemen: Casual slacks and polo or golf-style shirts
Ladies: Casual dresses, slacks
Small theater shows:
Jeans, casual pants and shirts, “business casual.”
My child can sit in my lap, do I still need a ticket?
Yes. All patrons, regardless of age, are required to have a ticket to all ticketed events, including children on laps. Ticketing for infants may vary for specific children and family performances. From time to time, a performance group may restrict the age at which children can attend. Please make certain to ask your box office representative at time of purchase if there is an age restriction for a particular show or event. Parents/Guardians are also advised to select age-appropriate performances for their children. Refunds cannot be issued.
I purchased tickets to an event, but cannot attend. Can I get a refund?
All ticket sales are final. Refunds are not offered at any ticketed event at the Civic Center Music Hall, except in the event of an artist-related cancellation. T.H.E. Box Office is not authorized to refund or exchange tickets under any circumstance.
What happens if I come on the wrong night?
From time to time, the individual performance group may be able to assist you with ticket exchanges for certain performances. Any exchange of tickets must be made through the individual performance group and not T.H.E. Box Office.
I would like an autograph / would like to meet the artist?
The Civic Center Music Hall, as the rental facility, is not in a position to contact or interfere with artist or artist management regarding autographs or special meet and greet requests. From time to time, artist management may arrange a special meet and greet for fan club members or other select audience members. These events take place at the sole discretion of the artist/artist management and are not arranged by facility staff.
I would like to get tickets donated to a special event, fundraiser.
A limited number of tickets to select events are available for donation purposes. Please see our Ticket Donation Requests page for information on our donation policy.
General Information FAQs View From Your Seat Gift Certificates Ticket Donation Request